Who is responsible for your information?
Andrews Removals & Storage is a trading name of Apex Andrews Ltd, registered in England and Wales, company number 10658301. Registered office: Sheffield Coldstores, Roman Ridge Road, Sheffield S9 1GB.
Apex Andrews Ltd is the data controller for enquiries and services provided by Andrews Removals & Storage. Our Sheffield trading address is Unit 7 Parkway Works, Kettlebridge Rd, Sheffield S9 3BL.
Contact our Sheffield team on 0114 245 0110 or use our contact form. You can also write to our registered office above.
Information we collect
When you request a quote or contact us, we collect the details you supply, such as your name, email address, phone number, moving date, collection and destination details, and message. We keep correspondence and records needed to arrange and provide our removal, packing, clearance and storage services.
We record the page used for an enquiry or a phone, email or WhatsApp link click. A link click records your choice to contact us; it does not tell us whether a call connected or a message was sent. Our hosting and security services may also process technical information needed to run and protect the website.
If you accept optional measurement, we can attach your first landing page, referring page and advertising campaign or click identifiers to your enquiry or contact click. You can request a quote or contact us without accepting optional measurement.
Why we use it
We use enquiry and service information to respond to your request, take steps before entering a contract and deliver agreed services. We use necessary business records to meet legal and accounting obligations, and security information for our legitimate interest in protecting the service. Optional advertising and analytics measurement uses your consent, which you can withdraw using Cookie settings.
Who receives it
Our authorised team uses Move & Store to record and handle website enquiries and contact activity. Our website hosting, CRM and service providers process information needed to operate these services. Where necessary for an agreed service or legal obligation, relevant details may be shared with the staff, contractors or professional advisers involved. Google may receive optional advertising or analytics information when measurement is enabled and you accept it.
Where a provider processes information outside the UK, the applicable data-protection requirements and safeguards must be met. Contact us for information about the providers handling your enquiry.
How long we keep information
We keep enquiry and service records for the period needed to handle your request and any agreed service, resolve outstanding matters, and meet applicable legal or accounting obligations. The period depends on whether a service is booked, the records involved and any continuing obligation. Contact us to ask about the retention or deletion of your information.
Optional first-visit information in your browser is used for up to 90 days. Your cookie choice is valid for 182 days before we ask again. These browser periods do not determine how long a saved business enquiry is kept in Move & Store.
Cookies and browser storage
Our cookie policy explains the necessary and optional storage used by this website and how to change your choice.
Your rights
Depending on the circumstances, you can ask to access or correct your personal information, request its deletion, restrict or object to processing, or obtain a portable copy. Where we rely on consent, you can withdraw it without affecting processing that was lawful before withdrawal. Contact our team using the details above to exercise your rights.
You can complain to the Information Commissioner’s Office if you are concerned about how your information is handled.